CTTI transforms the Generalitat de Catalunya with Microsoft Dynamics 365

The Center for Telecommunications and Information Technology (CTTI) delivers computer and telecommunications services for the Generalitat de Catalunya. With Microsoft Dynamics 365, they've developed a holistic view that helps identify customer needs and puts the customer at the center of the organization. Requests are tracked through to resolution and evaluation—delivering personalized, omnichannel experiences resulting in improved customer satisfaction and retention.

Share This Post

The Center for Telecommunications and Information Technology (CTTI), a public company that brings together the computer and telecommunications services of the Generalitat de Catalunya, is using the Microsoft Dynamics 365 platform to manage in a unified way all the information related to its customers. This enables personalization and omnichannel attention for better customer experiences and improved customer satisfaction and retention.

Read More…

Most Recent Blogs

Uncategorized

Free Hybrid Work Consultation

Is improving your hybrid work environment a priority? We’d love to share our proven best practices for building a connected workplace. Schedule a free consultation with the @Microsoft Azure Virtual Desktop experts at PiNetworks Pvt Ltd.

#Hybridwork #futureworkplace

Read More »