The Center for Telecommunications and Information Technology (CTTI), a public company that brings together the computer and telecommunications services of the Generalitat de Catalunya, is using the Microsoft Dynamics 365 platform to manage in a unified way all the information related to its customers. This enables personalization and omnichannel attention for better customer experiences and improved customer satisfaction and retention.
Cloud computing will be a gold mine in the post-COVID era
Many companies embraced change as the COVID-19 pandemic presented new challenges and continues to have a multi-sector impact on nations, businesses, and citizens. As cloud computing continues to grow, there are three major trends for the post-COVID era: cost optimization, containerization and serverless computing, and edge. The cloud is a dominant force and the pandemic further demonstrated that many processes can be managed remotely if companies have the right cloud implementation in place. Examine recent growth trends, find out how to navigate them, and see how they’re likely to evolve.